‘Supporting individuals to live as independently as possible, have choice and control over the services they use and access to both wider public and community services and employment and education. Rather than fitting people to services, services should fit the person’ (SCIE, 2010, p 5). It has three core elements:
- Individualisation - finely tailored to the needs and wishes of the individual;
- Responsiveness - adapt to the changing needs and continually shape support to the needs of the individual;
- Control - individuals exercise control over the type of services and support they receive (Mansell, 2005).
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